Refund Policy

Last updated: 14 January 2026

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases. If you're not satisfied with your course for any reason, you may request a full refund within 14 days of your purchase date.

1.1 Eligibility Requirements

To be eligible for a full refund under our 14-day guarantee, you must:

• Request the refund within 14 calendar days of your purchase date
• Not have completed more than 25% of the course content
• Not have received substantial instructor feedback on assignments
• Not have violated our Terms & Conditions or Code of Conduct

1.2 How the 14-Day Period Works

The 14-day period begins on the date your payment is successfully processed, not when you first access the course. For example, if you purchase a course on 1st January, you have until midnight on 14th January (UK time) to request a refund.

2. Refunds After 14 Days

After the 14-day guarantee period, refunds are considered on a case-by-case basis under exceptional circumstances only. Exceptional circumstances may include:

• Serious illness or medical emergency preventing course completion
• Technical issues with course access that we were unable to resolve
• Significant misrepresentation of course content (we strive for accuracy in all course descriptions)

Refund requests after 14 days require documentation supporting the exceptional circumstances. We reserve the right to approve or deny such requests at our discretion.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• You have completed more than 25% of the course content
• You have received substantial instructor feedback and engaged significantly with course materials
• Your access period has expired due to the passage of time (courses typically offer 12 months access)
• You simply changed your mind after actively engaging with the course beyond the 14-day period
• You enrolled in a course for which you lack the stated prerequisites
• You violated our Terms & Conditions or Code of Conduct

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact us via email at [email protected] with "Refund Request" in the subject line
2. Include your full name, email address used for registration, and order/transaction number
3. Briefly explain the reason for your refund request
4. If requesting a refund after 14 days, provide documentation supporting exceptional circumstances

4.2 Response Time

We aim to respond to refund requests within 2 business days. For requests within the 14-day guarantee period that meet eligibility requirements, approval is typically automatic. Requests outside this period or involving exceptional circumstances may require additional review time.

5. Refund Processing

5.1 Approved Refunds

When a refund is approved:

• Your course access will be immediately revoked
• The refund will be processed to your original payment method within 5-10 business days
• You will receive email confirmation once the refund has been processed
• Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account

5.2 Partial Refunds

In certain exceptional circumstances, we may offer partial refunds. This typically applies when you've completed a significant portion of the course but face circumstances preventing completion. Partial refund amounts are determined on a case-by-case basis.

6. Course Access After Refund

Once a refund is processed, you will lose immediate access to all course materials, including:

• Video lessons and written content
• Downloadable resources
• Student forums and community features
• Instructor feedback on any pending assignments

If you wish to re-enrol in the course in the future, you will need to purchase access again at the then-current price.

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties accessing course content, please contact our support team immediately. We will work to resolve technical issues before considering refund requests. Most technical problems can be resolved quickly.

7.2 Course Updates or Discontinuation

If we significantly change course content or discontinue a course you've purchased, we will notify you in advance and offer either:

• Continued access to the original content for your remaining access period
• Access to updated or replacement content
• A pro-rata refund based on unused access time

7.3 Payment Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve the issue, your course access will be immediately suspended pending resolution. We strongly encourage you to contact us directly before pursuing payment disputes.

8. Promotional Pricing and Discounts

If you purchased a course at a promotional price or used a discount code, your refund will be for the amount you actually paid, not the standard course price. Promotional discounts cannot be applied retroactively if you re-purchase after receiving a refund.

9. Bundle Purchases

If you purchased multiple courses as a bundle:

• Within the 14-day guarantee period, you may request a full refund for the entire bundle
• After 14 days, partial refunds for individual courses within a bundle are evaluated on a case-by-case basis
• Bundle discount pricing means individual course refunds may be calculated at their standalone prices, not bundle prices

10. Student Responsibility

Please ensure before purchasing that:

• You understand the course level and prerequisites
• You have adequate time to dedicate to the course
• You have the technical requirements to access online course materials
• You've read the course description and curriculum carefully

If you have questions before purchasing, we encourage you to contact us. We're happy to help you determine whether a course is right for your needs.

11. Contact Information

For refund requests or questions about this policy, contact us:

• Email: [email protected]
• Phone: +44 078 7512 1486
• Address: 9-11 St Andrew's Cres, Cardiff CF10 3DG, United Kingdom

12. Policy Changes

We may update this Refund Policy periodically. Changes will be effective immediately upon posting to our website. Your purchase of a course is subject to the refund policy in effect at the time of purchase.

This refund policy is designed to be fair to both students and Creative Writing Course. We believe in the quality of our courses and want you to feel confident in your investment in your creative writing education.