Corporate Information

Last updated: 14 January 2026

Company Details

Trading Name: Creative Writing Course

Registered Office:
9-11 St Andrew's Cres
Cardiff CF10 3DG
United Kingdom

Contact Information

General Enquiries:

• Email: [email protected]
• Phone: +44 078 7512 1486
• Website: www.creativewritingcourse.org

Customer Support:

• Email: [email protected]
• Phone: +44 078 7512 1486
• Office Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

Business Description

Creative Writing Course is an educational organisation based in Cardiff, Wales, United Kingdom. We provide online creative writing courses designed to help aspiring writers, creative professionals, and lifelong learners develop their writing skills and discover their unique voice.

Our educational offerings include:

• Creative Writing Foundations - An introductory course covering fundamental writing techniques
• Advanced Creative Writing Techniques - An advanced course for experienced writers
• Educational resources, articles, and guidance on various aspects of creative writing

Regulatory Information

Data Protection

Creative Writing Course is committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For information about how we collect, use, and protect your personal data, please see our Privacy Policy.

Consumer Rights

As a UK-based business providing services to consumers, we comply with the Consumer Rights Act 2015 and related consumer protection legislation. For information about refunds and your consumer rights, see our Refund Policy.

Advertising Standards

Our advertising and marketing practices comply with:

• UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code)
• Google Ads policies and requirements
• Quora Ads policies and requirements
• Consumer Protection from Unfair Trading Regulations 2008

We are committed to honest, transparent marketing that accurately represents our courses and services.

Intellectual Property

All content, course materials, trademarks, and intellectual property associated with Creative Writing Course are owned by or licensed to us and are protected by UK and international copyright, trademark, and other intellectual property laws.

The Creative Writing Course name, logo, and all related marks are trademarks of Creative Writing Course. Unauthorised use is prohibited.

Insurance and Professional Standards

We maintain appropriate professional indemnity insurance and public liability insurance for our business operations. We are committed to maintaining high professional standards in all aspects of our educational services.

Complaints Procedure

We take complaints seriously and are committed to resolving issues fairly and promptly.

How to Make a Complaint

1. Initial Contact: Email [email protected] with "Complaint" in the subject line, providing details of your concern.
2. Acknowledgement: We will acknowledge your complaint within 2 business days.
3. Investigation: We will investigate the matter and provide a substantive response within 10 business days.
4. Resolution: If you remain unsatisfied with our response, you may request escalation to senior management.

External Dispute Resolution

If we cannot resolve your complaint to your satisfaction, you may wish to seek external resolution through:

• Citizens Advice Consumer Service: 0808 223 1133
• For data protection concerns: Information Commissioner's Office (ICO) - ico.org.uk

Equal Opportunities

Creative Writing Course is committed to equality of opportunity. We welcome students from all backgrounds and do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Sustainability and Corporate Responsibility

As an online education provider, we are conscious of our environmental impact. We:

• Minimise paper use by providing digital course materials
• Choose service providers who demonstrate environmental responsibility
• Encourage sustainable practices among our team and student community

Partnerships and Affiliations

Information about our partnerships, affiliations, and accreditations (if applicable) would be listed here. We are committed to transparency about our professional relationships and any arrangements that might affect students.

Accessibility

We are committed to making our courses accessible to all students. If you require accommodations or have questions about accessibility, please contact us to discuss how we can support your learning needs.

Updates to Corporate Information

This corporate information page is reviewed and updated periodically. The "Last updated" date at the top of this page indicates when information was last revised.

Further Information

For additional information about Creative Writing Course, our courses, or our business practices, please:

• Visit our About Us page
• Review our Terms & Conditions
• Read our Privacy Policy
• Contact us directly via email or phone